Ems hotline. EMS Russian Post on Vernadsky

EMS express mail is the fastest and most convenient way to deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a location convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no courier service EMS, you can send and receive express shipments through the Russian Post office. To calculate the delivery time and cost, and also find out whether courier delivery, you can use or .

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

  • Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
  • Sum of length and perimeter longest side– no more than 300 cm
  • Length, width, height – no more than 150 cm

How to send

  1. Make sure you don't forward anything
  2. If you are sending a letter or small parcel, the courier or post office employee will provide you with one (maximum size 60 × 70 cm). Or you can pack the shipment yourself according to.
  3. or give the shipment to an employee.
  4. To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
  5. To order additional services declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
  6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

  1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
  2. On the day of delivery, the courier will call the recipient.
  3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
  4. The addressee can agree on convenient time delivery by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
  5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

  • Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
  • C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
  • Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. Maximum declared value for EMS parcels is 50,000 rubles.
  • SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.
total 8, average rating 1.0

Postal workers at Vernadsky Prospekt, 18 open parcels from Europe, take what they like, add bricks for weight, and send them back to Europe in 1.5 hours so as not to be held accountable for their actions. The workers are not only THIEVES, but also machinists at this post office. I ask you to prepare for courts in Europe for fraudulent activities. There is all the evidence that the theft of the contents occurred at 18 Vernadsky Prospekt. The parcel was hidden by these workers upon arrival and quickly sent to the airport. A Spanish Post account will be provided to Russian Post for the theft of parcels and contents.

Is the review helpful? / +2

Russian Post on the street. Vernadsky on KT 18, workers open parcels from Europe with a large weight, take away the contents and put mail waste in the parcel and do not inform the recipient, change the data in the computer that the addressee has left and send it back so that the workers at this address are not suspected and liability for theft is removed other people's parcels.

healthy? / +2

Natalia 1

Disgusting work. Couriers lie and do not deliver the parcel. I've been sitting at home since Sunday to receive the parcel. Parrots answer all phones with the same text. They accept complaints. And the parcel is still unknown where! They send an SMS with the text “An attempt was made to deliver the item.” No courier, no call, no parcel! DISGUSTING work by the entire service! Shameless LIES!

healthy? / +3

Alexander 1

I am a disabled person of the 1st group and have been waiting for 2 parcels of medicines from Israel since September 23, 2017. They are located, as the operators answer me, from 9/23/2017 at the address Vernadsky Avenue 18. And they offer to pick up the parcel myself, I tell them that I am disabled and cannot do this physically, so the sender from Israel paid a lot of money for delivery in order to They were delivered to my home! I call them several times a day and ask them to arrange delivery, they supposedly do the registration, take all my data and assure me that the parcels will be delivered tomorrow, in the morning I call and ask what’s wrong with my parcels? They answer that your order was not transferred to the courier, I ask why? Template answer: we do not have such information! And this lasts from 24-9-2017 daily! To this day, i.e. Until 3-10-2017. I call several times a day, asking, begging you to bring me parcels containing glasses and medicine that I really need! All to no avail! They offer to come myself, I say for the hundredth time that I am disabled, they don’t care about it! The operators offer to fill out an “appeal” such as a complaint, (complaints) they say they will call you back within 2 hours, I agree! And things are still there! No one calls and no parcels are delivered. All these tricks are just an excuse for them! I read reviews about this notorious service EMS Post Russia and I think that my parcel, like that of other citizens, has already been stolen by these Ghouls into their holes! But this time they ran into the wrong people, my Israeli sender today 10/3/2017 sent them an appeal to the office, if the parcels are stolen and not delivered, he will sue EMS and, as it should be with a good lawyer, I’m not afraid, but not much it will seem! They will compensate for material and moral damage to the maximum! We have records of everyone telephone conversations with the operators, how they swear that the parcels will be delivered to you tomorrow! I recorded all conversations and sent them to the sender! I will not write, as in previous reviews, that EMS service The Russian post office works disgustingly, I will say differently - it does not work at all, but only disgraces Russia in front of the entire West! I think it is necessary to create an alternative service in our great Russia in spite of this anomalous pathology - EMS Russian Post, which takes millions of dollars in income from us and puts them in its pocket, doing nothing good and useful for us citizens of Russia, but only creating problems for us, There are already a lot of them in our country! With our EMS Russian Post, I feel we will soon return to the last century and send parcels like in the old days! That is, approach train conductors or flight attendants, pay and send parcels with them! But what, it’s reliable and on time! It’s unfortunate, but service departments all over the world are moving forward, improving service, but with us it’s the other way around! Services such as EMS should be driven out of the international market with a nasty broom, they work only to enrich themselves and do nothing for us - for whom they should work and for the sake of those who feed them! Summary: These are Ghouls who drink our blood!

healthy? / +3

I was waiting for a parcel from America, purchased it on Ebay. 2 months passed, still no parcel, I even had to open a case for a refund. It turned out she had been in EMC for a MONTH (!)! No calls from couriers or customer service - silence.

healthy? / +2

I'm shocked! I waited a month and a half for a parcel from Yoox. On October 17, I received an SMS that the parcel was handed over to the courier and today, November 16, I received an SMS that the shipment was processed! For return. I thought I’d call and pick it up, since it was just “registered”, but that wasn’t the case! Everything is already gone! These are the smart ones!)

healthy? / +2

When receiving and sending parcels and letters through traditional post offices, many would probably dream of using a faster delivery service. And it already exists. These are EMS items from Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from recipients.

"EMS Russian Post": what is it?

"EMS Russian Post" is an operator subsidiary of the FSUE "Russian Post". Is full member Express Mail Service (EMS) is an organization that unites similar express mail operators from 192 countries. Such an association was created within the framework of the Universal Postal Union.

"EMS Russian Post": what is it? delivery of goods and documents, which has 42 thousand branches throughout the country. There are 26 of them in the largest Russian cities. structural elements. 9 thousand post offices in the Russian Federation are capable of receiving and sending EMS items from Russian Post. The service delivers letters and parcels to the most remote corners of the country and to 181 countries around the world. An exception within Russia will be some high-mountain villages Chechen Republic and part of the settlements of the Magadan region.

The peculiarity of forwarding is door-to-door delivery, both within one city, region, country, and world. The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMS shipments of Russian Post is registered, i.e. is carried out using the tracking number provided in the receipt. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

The main services of the company are as follows:

  • Express shipments with cash on delivery.
  • Customs clearance of postal international shipments.
  • Insurance of both parcels, parcels and valuable letters.

Delivery " EMS Post Russia" began its work on the first day of March 2004. Its current director is Sergei Konstantinovich Malyshev. The service employs more than 2 thousand people. For example, the company's income in 2009 was 1.8 billion rubles, and in 2013 the turnover was equal to 3.025 million rubles. Every year, EMC service employees process up to 3 million items.

Express delivery history

To learn more about what it is - "EMS Russian Post", a brief acquaintance with the history of express delivery will also help. This service originated back in 1985 - to quickly exchange postal cargo and correspondence between postal administrations different countries. Its work was coordinated by the EMS cooperative, which over time covered over 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes.

The USSR joined the service in the 1990s. Soviet citizens could then exchange express mail with recipients from 18 countries. Within the Union, the EMS operated in six cities: Moscow, Kyiv, Leningrad, Vilnius, Tallinn, Riga. For the first 13 years, the service was represented by Garantpost.

Only in 2003, the Federal State Unitary Enterprise "Russian Post" was created, uniting over 40 thousand post offices throughout the country. And such an organization received the right to provide EMC services at next year after its founding. In 2005, EMS Russian Post was separated into a separate structural division.

Now let’s talk specifically about the details: restrictions, rules for sending/receiving, tracking EMS items of Russian Post.

Restrictions for parcels

The restrictions for Russian express shipments are as follows:

  • The sum of three dimensions is no more than 300 cm, and the length should not be more than 150 cm.
  • Weight Limit:
    • In the Russian Federation: 31.5 kg.
    • For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
    • For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
    • Shipments to other countries: 30 kg.

Shipping instructions

What is "EMS Russian Post"? Convenient and fast dispatch. This is done according to the following algorithm:

  1. Check that the package does not contain prohibited contents, such as weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable products and anything that may pose a danger to employees in contact with the parcel.
  2. For small letters and parcels, free EMC packaging is provided - an envelope 60x70 cm. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of Russian Post.
  3. Call the courier through the form on the Russian Post website or by calling the hotline. You can also send the parcel through a post office employee.
  4. The same courier or postal employee can provide you with additional services: an inventory of the attachment, cash on delivery, delivery notification via SMS.
  5. Be sure to keep the receipt or a copy of the form given to you by the employee - it is legal document, confirming the fact of receipt of property from you. In addition, it contains a track number by which you can track EMS Russian Post.

Receiving the parcel

Receipt of the parcel by the addressee is carried out as follows:

  • You can provide the addressee with the track number so that he can track the EMS Russian Post mail item.
  • Both the recipient himself and his authorized representative can receive the parcel by presenting an identification document. In the latter case, a notarized power of attorney is additionally required.
  • On the day of delivery, the courier will call the recipient. If the recipient could not be reached by phone, a notification will be waiting for him in the mailbox.
  • The recipient can agree on a convenient delivery time independently - just call the hotline. It is also possible to pick up the parcel at the post office yourself.

A number of additional services

We list additional useful EMC services:

  • SMS notification(only for parcels within the Russian Federation). The sender will be notified by SMS about the delivery of the parcel to the department and its delivery to the addressee.
  • Declared value. Parcel insurance - if the parcel is lost or damaged, you will receive the appropriate monetary compensation. The maximum amount is 50 thousand rubles.
  • C.O.D. To receive your shipment, the recipient must pay the amount you specify. However, it should not exceed the declared value.
  • Contents Inventory. You receive in your hands a list of attachments in the parcel certified by the postal worker with the date of its dispatch.

Parcel tracking "EMS Russian Post"

You can track the movement of an EMS shipment, as well as a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode. It is a combination of 13 characters, for example, EU123456789RU, where:

  • EU - capital Latin letters (to track "EMS Russian Post" in various services, you also need to enter them in capital letters in a special window). The letter "E" here indicates that the direction is EMS.
  • 123456789 is a unique digital number.
  • RU - letter code of the country of departure.

Tracking services

To track EMS Russian Post parcels, you can use one of the convenient services:

  • Official website or smartphone application of Russian Post.
  • "Where is the Parcel."
  • Postal Ninja.
  • GDETOEDET.
  • Track24.
  • "Track your parcel" and so on.

Frequently asked questions

We will devote this section to answers to frequently asked questions.

  • How much does it cost to call a courier service? The service is free - you only pay for the fact of sending.
  • Who can use EMC services? Both individuals and legal entities.
  • How to calculate the preliminary cost of a shipment? This can be easily done using a special calculator on the Russian Post website. Necessary data for calculations: addresses of the sender and recipient, weight of the parcel and, if necessary, declared value.
  • Can the recipient pay for the parcel? No, the cost of sending is paid only by the addressee. At your request, the addressee can only pay the price of the parcel specified by you to receive it.
  • Are they sent? EMS parcels poste restante? Yes, such a possibility is guaranteed to exist within the Russian Federation. For a specific international shipment, it is worth clarifying this issue with the operator hotline"Russian Post".
  • What are the delivery times for EMS parcels? To know up-to-date information The official website of Russian Post will help you. To do this, go to the "Tariffs and terms" section. Delivery times for international shipments will naturally be slightly longer than Russian ones. Their calculation is presented in detail in the EMS Operating Manual.
  • Where can I not receive an EMS shipment? From Norway, Denmark, Luxembourg, Iceland, Canada, Austria.

EMS mail is a fast and reliable alternative to traditional postal items. It is also distinguished by additional convenience: door-to-door delivery by courier, regardless of the distance between the sender and the addressee.