Rostelecom mobile support service. Rostelecom technical support phone number: in what cases to call the operator, phone numbers for regions, online support

Digital television, home telephone and Internet from the largest Russian provider Rostelecom may malfunction - there are many reasons for this. To combat the problems, a Rostelecom help desk was created, staffed by experienced consultants. They are the ones who provide subscribers with assistance in eliminating various difficulties. And from our review you will learn how to reach the help desk of this operator.

Rostelecom Help Desk

8-800-100-08-00

Rooms for individuals

The Rostelecom operator has two main categories of users - individuals and corporate clients. Separate tariffs and services are offered for them. Accordingly, there are two separate help desks for both categories. One call center works for individuals, and the second for legal entities and entrepreneurs.

For all subscribers who are individuals, Rostelecom has a single help desk on connection issues and tariffs. They will not provide you with technical support here, but they will be happy to answer any other questions - you can ask them by calling 8-800-100-08-00. This number works in all regions of Russia, not just in Moscow and the Moscow region. Most often, it is called by future clients who are just planning to become subscribers.

Now you have a Rostelecom phone number for information, but in most cases we do not need information, but technical support. There is one subtlety here - in the capital, Rostelecom services are offered under the OnLime brand, and this brand has its own telephone numbers to provide assistance to future and existing subscribers. These are the numbers:

  • 8-800-707-80-00 – for questions about connection;
  • 8-495-981-66-89 – for technical questions.

The first Rostelecom helpline number is intended for those who are just planning to use the services of the provider. Here you can get advice on tariffs, clarify the coverage area, and ask consultants about the connection procedure.

Any technical questions can be asked using the second Rostelecom helpline number:

  • Internet does not work;
  • Access speed has dropped;
  • Digital television fails;
  • Some TV channels do not work;
  • Certain resources do not open;
  • It is not possible to use additional services;
  • “Personal Account” does not work;
  • The subscriber equipment has broken down;
  • Home phone doesn't work, etc.

Besides, On the operator’s website, in the “Help” section, you will find Rostelecom’s directory on various issues. Here you can find answers to all the most popular questions, which allows you to do without the help of consultants.

Rooms for corporate clients

If you are a corporate client, your help desk numbers will be different. They do not provide consultation to individuals and do not answer their questions.. Let's see what these numbers are:

  • 8-800-301-01-60 – here any questions regarding connection of services for corporate clients are asked (this is the Internet and IP telephony);
  • 8-800-301-02-60 – Rostelecom information service for established business users. Questions of a technical nature are asked here;
  • 8-800-200-99-09 – connection questions for representatives of large businesses;
  • 8-800-200-30-00 – Rostelecom technical help service for large businesses.

Be sure to write down these phone numbers if you want to have constant access to the operator's help services.

Calls to all phones presented in this review are completely free - this applies to both individuals and corporate clients.

Are you having a problem using the service? Difficulties with your communications provider's equipment? Kind background information? Help and technical support for Rostelecom users is provided by the telecom operator's Hotline. The service greatly simplifies feedback and promptly solves problems for the company’s clients.

Rostelecom hotline phone number

Rostelecom is a customer-oriented company, which is why, in addition to the all-Russian hotline number 8 800 100 08 00, there are other services in different regions of the Russian Federation. For example, to solve problems with communication services for residents of Moscow and the Moscow region, the number 8 495 727 49 77 is used. To conclude an agreement or select a tariff plan, users dial the phone number 8 800 100 25 25.

Free hotline Rostelecom

Comprehensive customer service for Rostelecom via the main and additional Hotline numbers is provided free of charge anywhere in Russia. For the convenience of individual entrepreneurs and business owners, we have introduced our own free hotline at 8 800 200 30 00. Subscribers receive services on all company services around the clock.

Hotline for individuals

Call center operators answer every call from a subscriber; the waiting time for a specialist response usually does not exceed one minute. The company's clients are advised on services and current tariffs; to conclude a service agreement, specialists help contact the manager of the area. Using the Hotline number, employees accept claims and complaints from subscribers for consideration.

  • General Questions Line.

By calling 8 800 10 008 00, the subscriber will be able to receive a certificate of payment for communication services for the past month or the entire connection period. In addition, clients will receive advice on new services and current company tariffs.

  • Connection questions.

To connect to Rostelecom's communication services, users do not have to visit the operator's office. All you have to do is call the single Hotline number and leave a request. Employees will transfer the call to the manager responsible for signing the contract. After this, the subscriber will be able to fully use communication services, change the tariff and connect new services.

  • Technical support.

Problems with Rostelecom equipment can be resolved by calling the Hotline or an additional telephone number of the telecom operator. The reason for calling is also the lack of Internet connection or slow data transfer speed. If you find errors with the calculation of subscription fees, we also recommend calling the contact center operators.

Hotline for legal entities

Individual entrepreneurs and legal entities in Moscow use a single number 8 499 999 82 83 to solve connection problems. Subscribers in other regions of Russia have their own telephone number to solve difficulties that arise when using communication services:

  • Connection issues.

Organizing uninterrupted telephone communication for business is the most important component of the future success of a company or individual entrepreneur. Therefore, our clients resolve all connection issues promptly through the Hotline.

  • Business Online support.

Effective and quick resolution of problems regarding communication services is a guarantee of further promotion of your business. Rostelecom has created a professional support service. Clients just need to call a single number and resolve their pressing issue without unnecessary waiting. If there are serious problems with the equipment, the call will be transferred to the appropriate department. The client will never be left alone with solving difficult telephone service problems.

  • General Questions Line.

All Rostelecom subscribers promptly receive the necessary information about changes in tariff plans and the launch of new services.

What kind of advice can I get?

Rostelecom Hotline specialists will help you register on the official website of the telecom operator and track your accounts online. Employees will also tell you how to use your personal account. In addition, the client has the right to find out about the debt on the personal account and the cost of calls to different points in Russia and other countries.

On what issues can specialists not be able to help?

In the event of serious technical malfunctions in the operation of the equipment, Hotline specialists may be powerless. But they will tell you exactly how to call a technician and solve the problem.

Operator competence

In order for the assistance of a company specialist to be provided as productively as possible, it is necessary to prepare in advance the subscriber’s personal account information and documents for connecting communication services. Having a list of questions compiled in advance will help you quickly get the answers you need.

Rostelecom users often need to contact support. The operator’s numbers are different and we will describe in detail where to call in certain cases in the article.

Rostelecom is a large Internet provider, provider of telephone (mobile landline) communications and digital services not only in Russia, but also in Europe. If you need information about connecting new services, have complaints about the quality of existing services, or have problems setting up equipment, you need to contact the hotline. To resolve such issues, a free multi-line telephone has been allocated:

88001000800 – obtaining information on services, sales department;

By calling this number for advice, the call center operator will, if necessary, connect you with a specialist in the relevant field. Each territorial office has its own hotline. Calls to local hotline numbers are often routed with higher priority and allow you to quickly resolve the problem or get help from the right specialist.

For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact telephone numbers for both individuals and legal entities.

Telephone numbers for individuals

  • 8 800 100 08 00 – on issues of connecting home Internet services, television, telephony, applications for connection in the central region, information on services, Internet and television;
  • 8 800 181 18 30 – calling customer technical support;
  • 8 800 300 18 01 – landline telephony specialists;
  • 8 800 300 18 09 – help desk;
  • 8 800 300 18 02 – for cellular users;
  • 8 800 707 18 11 – support for Internet users, repair requests;
  • 8 800 707 18 00 – information about tariffs, bonuses, promotions;
  • 8 800 300 18 03 – technical support for Home Internet and Interactive TV subscribers;
  • 8 800 181 18 88 — on the provision of mobile communication services;
  • 8 800 707 80 00 – ordering services for OnLime subscribers;
  • 8 800 707 12 12 – technical support for OnLime clients;
  • 8 800 707 80 39 – applications for connection to the Rostelecom operator of the Online company.

Calls to these numbers are available around the clock throughout Russia, both from mobile and landline phones. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD command - *111#. An auto-informer is available at 8 800 707 33 33.

Telephone numbers for legal entities

  • 8800 200 00 33 – special Rostelecom technical support number;
  • 8 800 200 30 00 – regional information and reference service for corporate clients;
  • +7 499 9998283 – capital information and reference service for legal entities.

When making calls to any “8 800” numbers from abroad, take into account roaming and correct dialing. For clients in roaming, the telephone number +7 902 188 18 10 is provided. The prefix +7 is mandatory, since this is an international format. Subscribers of the Rostelecom mobile network will not be charged for calls to this number. For other operators, the cost will be in accordance with current tariffs.

All listed customer support numbers are available to call around the clock, and do not depend on weekends and holidays.

Alternative methods of communication

If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/) you can find email addresses and telephone numbers of the macro-regional (head) branch and offices in all cities where services are provided.

Ways to contact the company:

  1. Using the feedback form on the official website or through the subscriber’s personal account at the link https://lk.rt.ru/. Here you will need to enter your user name, contact phone number, valid email address, select the subject of the request, service and describe the problem or question in the message field. Here you can also download a file. This form is also available in the “My Rostelecom” mobile application in “GooglePlay” for Android or “AppStore” for IOS devices.
  2. You can also register an appeal by sending an email to: [email protected].
  3. You can get information online or contact Rostelecom from your mobile phone through the Viber messenger.
  4. Using the Rostelecom account on social networks VKontakte, FaceBook, Twitter, Odnoklassniki for communication.
  5. The claim can be sent by registered mail with notification to the company's postal address (the address can be found on the Rostelecom website).
  6. Visiting the sales and service office at your residence address to submit a written complaint. Office addresses can be found on the official website. You must have your passport with you; it is better to check the department’s opening hours first.

The number of subscribers using communication services from Rostelecom is growing every day. This fact speaks volumes: the operator’s prices are quite affordable and accessible to most of the population, regardless of their financial situation, the range of services is regularly updated and periodically improved, new promotions and offers appear, the range of provided functions is constantly expanding

Of course, it is quite natural that with such a huge breadth of the provider’s activities and the impressive number of its clients, situations arise every day that require the intervention of specialists. To resolve any questions about the provider’s services (and there are many of them: home and mobile Internet, cellular and city calls, private and corporate tariffs, etc.), a special Rostelecom operator help desk, which answers customer calls around the clock, any day.

In order for their consultation to be competent and useful, the operator recruits a very professional staff, capable of politely and clearly explaining to people contacting the technical support service what the essence of their problem is and how to fix it with the least amount of effort, time and money.

Helpline numbers

There are several ways to contact specialists, the most popular of which is a telephone call. The following numbers work for subscribers:

  1. By calling the number 8-800-100-08-00 , the client will receive complete information about connecting and disconnecting all possible services.
  2. Service by number 8-800-181-18-30 answers technical questions from operator users.
  3. Typing 118-88 , you will be able to find out about the balance in your account.
  4. If you encounter a device breakdown, to order repairs, dial 8-125 .
  5. Those users who prefer a landline phone can order long-distance and international calls by calling 118-71 .
  6. Service 118-09 is standard and universal for all problems that occur when working with equipment and services.
  7. The help desk is available for a fee 118-99 .
  8. To send a voice telegram message, dial 11899-844126 . This list shows the most basic numbers that receive the largest number of calls from network subscribers.

The full list of numbers can be found on the provider’s website. Help desks are also classified by area and characteristics.

How else can you contact a specialist?

A call to the provider's studio is the main, but not the only way to receive qualified assistance on communication issues. In addition, even when using calls, difficulties may arise: too long a wait for a call to be accepted or a paid consultation. To use another option (leave your application in your personal account on the website), open the page lk.rt.ru/?action=feedBack and fill in all required data.

After your application has been accepted and processed (usually this process takes about one to two hours), a help desk employee will call you back and advise you on any issue. In addition, to visit service centers of the provider Rostelecom are available on weekdays during business hours. There, competent specialists will find a way out of the current situation.

Personal Area

Of course, a very popular way to communicate with network employees is online consultation. This opportunity is available to all subscribers of the Rostelecom operator who have a personal page without exception. If the operator’s answer does not suit you or remains not completely clear, you can call a specialist within your area.

To do this, indicate your place of residence in a special section (it is enough to enter only the city and region), and you will immediately see information containing the numbers of help desks in your region. They can be either free or paid (paid ones are marked as such). If the subscriber is in international roaming, the call is made in international format.

Additional Information

You can get an answer to your question at any operator branch in your city or by calling any service. However, it is worth considering the fact that prices for all types of communications and services provided may vary significantly in each area, so for more accurate information, contact the technical service in your area.

In addition, some services are available only in certain regions, connection of others is available only if mandatory conditions are met, some work is performed for an additional fee (depending on the complexity of the work). Be sure to clarify your requirements with the employee.

Reference numbers in Rostelecom - 3.8 out of 5 based on 16 votes